If there's any problem, please contact the dedicated one-on-one customer service, we will provide support at any time!
Online Customer Service
Remote online
On-site services
Full process service support
Pre-opening on-line preparation
- - Hardware purchasing and operating system installation guidance
- - Local area network set-up test
- - System installation, testing, initialization
- - Training of staff in all positions
- - Examination and induction
- - Acceptance of the modular system
Being protective for the business
- - Keeping the system up and running
- - Driver applications for all positions
- - Protecting management's application of the system
Attentive service after opening
- - Troubleshooting
- - Regular visits
- - Staff training
- - Management consulting
After-sales service options
Basic service
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- Product Help Documentation
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- Intelligent Customer Service Robot
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- Official channel notification of program upgrades
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- 7x15 Hour telephone and remote support
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- Product Help Center Training
Independent -
- Time frame for responding issues
Within 1 day
Advanced service
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- Product Help Documentation
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- Intelligent Customer Service Robot
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- Official channel notification of program upgrades
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- 7x15 Hour telephone and remote support
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- Product Help Center Training
2 Times/year -
- Time frame for responding issues
Less than 30 minutes -
- On-site service
2 Times/year
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- Service reports
1 Time/year -
- Supported by special technical engineers
Enterprise-class service
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- Product Help Documentation
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- Intelligent Customer Service Robot
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- Official channel notification of program upgrades
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- 7x15 Hour telephone and remote support
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- Product Help Center Training
3 Times/year -
- Time frame for responding issues
Less than 30 minutes -
- On-site service
3 Times/year -
- Service reports
2 Times/year -
- Supported by special technical engineers
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- Special business group support
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- Special Service Manager
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- Helping enterprises organizing their information management programs